Privacy policy

Welcome to Ajour US online store (www.us.ajour.com). Ajour USA LLC (“we/us/our”) through all its brands (Ajour, WIN) safeguards the privacy of every person who uses this web site and/or our mobile application.

Every person who accesses or uses our website and/or our mobile application agrees to the terms of this policy. We encourage everybody to review this policy periodically so that you understand our privacy practices.

Every user of this web site and/or our mobile application agrees and confirms that we can observe collect use and safeguard the personal information that has been given to us by the user or has been collected by the electronic technologies.

Among others, this privacy policy answers the questions about what personal information we collect, how we use it, how this web site interacts with third parties and what information we share with third parties.

Ajour USA LLC has right to change this web site, its terms, conditions and policies at any time on the bases of unilateral order any time without prior notice. In the event Ajour USA LLC decides to amend this policy or its Terms and Conditions, an announcement will be placed above its Terms and Conditions and/or its Privacy policy for 30 days.

What personal information do we collect? How do we use this personal information?

By “personal information ” we mean the identifying information you knowingly give to us: emails, names, addresses, phones, billing information and descriptive information like tastes and preferences. All information mentioned above is used by us to process your online orders, to create your personal online pages (My Ajour), to personalize your online experience, to improve purchase decisions of our visitors, to improve our customer service and our website in general.

email address for getting news, information brochures and special offers

When you are checking out your order as a visitor or creating your personal online page (My Ajour) you are offered to choose the settings for getting news, information brochures and special offers from Ajour USA LLC. You can accept such an offer or refuse it. It is also possible to change this setting on your personal online page (My Ajour) any time.

To opt-out of receiving news, information brochures and special offers from Ajour USA LLC, you may:

use the unsubscribe link in the footer of any email sent by us; or
unsubscribe by signing into your account (My Ajour) and changing your preferences on my profile;
sending us a written request to:

Ajour USA LLC

Attn: Customer Service Department

183 Madison Ave, Suit 616

New York, NY 10016,

Email: info@ajour.us

names, addresses, phones, email addresses

When you are checking out your order as a visitor or creating your personal online page (My Ajour) you need to provide us with such information: your first name, your last name, shipping address, phone number, e-mail address. This data is required to process your order. In this case, your email address will be used only to notify you about the status of your order.

Ajour USA LLCcooperates with FedEx to process shipments and we do not authorize FedEx to use any personal information for the purposes other than Ajour shipment.

billing information

When you process your order through our web site we collect your billing information (e.g. your credit card). For providing high level of security we do not store your credit card information (we will ask for this information at the time of each purchase). Ajour USA LLC process payments through certified processors and banks adhering to privacy policy safeguards.

If you would prefer that Ajour USA LLC not collect and use your personal identifying information please do not provide us with any such information.

To collect anonymous information about our web site visitors Ajour USA LLC uses electronic technologies known as cookies which are a small piece of data sent from a website and stored in the user's web browser and computer. These browser features are used to see how you navigate our website, what you click on, how often you visit our site and where you go after visiting Ajour USA LLC. Cookies help to understand better your preferences, to create more personalized online shopping process to improve our customer service and our website.

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete any cookies that have been installed in the cookie folder of your browser. If you disable all cookies, you may not be able to take advantage of all the features of this website.

How does this web site interact with third parties and what information do we share with third parties?

When you provide Ajour USA LLC with any personal information you accept and agree to this Privacy policy and confirm that we can collect and use your information to achieve goals already mentioned above, to contact you about placed orders, to administrate the website, to review our performance. Also Ajour USA LLC has right to share some personal information with evaluated and selected third-party services and providers and agents. Ajour USA LLC cooperates with third parties and shares some of your personal information with them in order to administer the website, to organize the delivery process, to provide a proper taxation process and financial operations.

Ajour USA LLC doesn’t take responsibility for the third party usage of disclosed information. Ajour USA LLC discloses any personal information to the third party with requirement to this third party to act under this Privacy policy.

Ajour USA LLC may also disclose personal information if it is required by law, court order, subpoena or other legal document.

Internet Security

Ajour USA LLC has implemented technology and security policies, rules and measures to protect its website users. Us.ajour.com uses the most up-to-date Secure Sockets Layer (SSL) encryption technology, the highest level of security on the Internet. The SSL protocol provides server authentication, data integrity, and privacy on the web. SSL encrypts all transmitted information and also verifies the identity of the server to ensure that the original message arrives safely at its destination. We have obtained a digital certificate from Codero Hosting, a leading provider of Internet trust services. When you enter the website, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to us.ajour.com web server, and not to some unknown or unauthorized server.

Ajour USA LLC acts responsibly to protect your personal information. However, you need to remember that there is always some chance that some information could be shared over the Internet. Due to this we recommend that you do not give your password to third parties. This is your own responsibility. Also do not share your personal information using any unsecured means.

The website contains links to other websites. We cannot be responsible for the content, privacy policy or other practices of external web sites or other entities.

Children under 18 years old

This website was not created for children under 18 years old and they cannot make a purchase. We do not knowingly collect information provided by children under age of 18.

Updating and removing personal information

You can access, update or change your personal informations, email communication settings and/or remove any/all personal information by:

by signing into your account (My Ajour) and changing your preferences on my profile;

- sending us an email to: info@ajour.us

sending us a written request to:

Ajour USA LLC

Attn: Customer Service Department

183 Madison Ave, Suit 616

New York, NY 10016.

If you have any other questions pertaining to this Privacy policy, feel free to contact us through email or mail below:

Email: info@ajour.us

Ajour USA LLC

Attn: Customer Service Department

183 Madison Ave, Suit 616

New York, NY 10016.

California Privacy

Under California law, California residents are entitled to make a written request asking us how we have shared your information with third parties for their direct marketing purposes. In response to such a request, we will identify the categories of personal information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such personal information.

To exercise your rights under California law please submit a written request to the following address:

Ajour USA LLC

Attn: Customer Service Department

183 Madison Ave, Suit 616

New York, NY 10016

Email: info@ajour.us

The response will be provided within 30 days.

Privacy policy

Ajour

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service

My Ajour

Contacts

Privacy policy

Ajour

Customer service

My Ajour

Contacts

Customer
service